Shipping & Delivery

* SIRINA offers free shipping on all domestic

orders above Rs.999 of jewelry placed on our

website. This policy is also applicable to all

COD payments (if offered).

* We at SIRINA believe in 100% transparency

and we want to deliver exactly what we have

committed to you. We understand that getting

your items quickly is important to you, so we

make every effort from our end to process

your order as quickly as possible. 

* We will make the delivery on a 'best effort' basis after acceptance of your order. Subject to events beyond our control, the Product/s will be dispatched within 2-3 days of the acceptance pf the order. After dispatch, it should get delivered at your doorstep within 6-8 business days.

* We generally ship through the trusted courier

companies like FirstFlight, BlueDart, FedEx

etc. but we may use other services depending

on factors like destination location coverage

etc. In smaller cities where these carriers do

not provide service, delivery may take an

additional 2-3 days because of additional

shipping time by other courier services.

* We will communicate the dispatch details to

you and will ship the Product/s to the mailing

address provided by you while placing the

order. If you do not receive the Product/s

within a reasonable period of time, you should

immediately notify us through

sirinajewels@gmail.com

* We will also send communication once the

delivery is confirmed by the courier partner

Customer shall reach out to us within 2-3 days

of delivery confirmation for any delivery

related issue. After this period, we may not be

liable for any non-delivery claims.

* In some instances it takes longer to dispatch

the shipment, the same will be mentioned on

the product detail page or will be

communicated to the buyer; in all other cases

the aforementioned free shipping policy

applies. Under all other unavoidable

circumstances which may cause delay, we

shall update you to the contact modes

provided by you.

* You as a buyer have an obligation to forthwith

check the product/s for damage upon receipt

of the same. If the box in which the item has

arrived has extensive visible damage, you are

requested to put a comment behind the

receipt & contact us within 24 hrs. If the

product/s are damaged, then please don't sign

the receipt & contact us immediately. Our

liability for damaged goods ceases once you

sign the delivery receipt without any

comments.